We’ve all been faced with purchasing something only to find out it doesn’t meet expectations. Knowing how to complain effectively can affect the outcome. Here are 5 steps we use when making a complaint:

1. Begin by returning the item to the place of purchase. See if you can return it for a refund, exchange it or have it repaired. This is where keeping a receipt becomes important. Many stores simply will not refund or exchange without one.

2. Be courteous and direct. Tell the customer service rep exactly what the problem is and what you want them to do. Ask to speak to the manager or supervisor if the problem is not being solved.

3. If the place of purchase will not help you, call the manufacture directly. Communicate to the manufacturer what the problem is and what you want to happen. If a phone call does not work, then write a letter to the president of the company and let him or her know about your problem and how you would like for it to be fixed.

4. Write or call the Better Business Bureau to file a complaint.

5. Write or call the Consumer Affairs Department in your State Government and file a complaint.

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